What we do

A clear path from assessing your MSP relationship to running an IT operation that actually fits your business. We give you the options. You choose how far to go.

The core path

Review. Refine. Rebuild.

1
Everyone starts here

Review

An unbiased, third-party assessment of your entire MSP relationship — what you're actually getting, what your business actually needs, and whether the two match.

What's entailed

  • Scope review — what you're contracted for vs. what you receive
  • Security posture & tooling assessed against best practice
  • Backup verification — we ask your MSP to prove a restore works
  • Microsoft 365 licensing reconciliation
  • Contract & SLA review
  • Ticket history patterns
  • Vendor-dependency assessment — could you leave if you had to?
  • Spend analysis, line by line

What you get

  • A plain-language scored report
  • Where the gaps are — against your needs and against best practice
  • Your options, laid out: change nothing, change providers, or bring work in-house
  • Written for an owner, not an engineer
  • Yours to use with anyone

How this differs from an MSP

An MSP's "free audit" is a pitch to win your account, and it recommends their own stack. Our fee is flat and doesn't change based on what we find — sometimes the honest answer is "your MSP is fairly priced and doing its job," and we'll tell you that plainly.

2
When the review finds opportunity

Refine

A clear, actionable roadmap — the gaps we found, your options for closing them, and an honest recommendation. Yours to act on with us, with your current MSP, or with anyone else.

What's entailed

  • What to keep — done well, priced fairly
  • What to right-size — overpaying or underusing
  • What to renegotiate — evidence-backed asks
  • What to bring in-house — with a realistic time cost
  • What to modernize — legacy systems worth replacing
  • MSP options — stay, switch, or reduce the relationship

What you get

  • A prioritized transition plan
  • Execute it yourself, hand it to your MSP, or engage us
  • Every recommendation names a specific approach
  • You purchase direct from the vendor

How this differs from an MSP

An MSP sells you the tools they resell, at a markup, and profits from expanding what they manage. We have nothing to resell — so our recommendation is based only on what's right for you, and the savings stay with you.

3
When you're ready to act

Rebuild

Hands-on implementation of the plan — modernizing your environment and training your team, built so you own the result.

What's entailed

  • Cloud-first modernization — retiring aging on-prem infrastructure
  • Endpoint management and automated device provisioning
  • Security tooling selected for your environment, deployed and tuned
  • True tenant-level backup, with verified restores
  • Security awareness and phishing simulation programs
  • Documentation, runbooks, and onboarding/offboarding workflows
  • Training your internal team to run the day-to-day

We don't arrive with a predetermined stack. Tools are chosen to fit your business — and you buy them direct from the vendor.

What you get

  • A modernized environment your business owns
  • Your team trained to run the day-to-day
  • Your MSP right-sized to only what needs outside expertise
  • Project rates well below what an MSP charges — we don't carry their overhead or markup
  • Ongoing spend cut substantially — routine work handled in-house at a fraction of MSP rates

How this differs from an MSP

An MSP builds environments so they stay necessary — configs and knowledge live with them, and every project carries their margin. We build for ownership transfer: documentation, training, and a clean handoff, at rates that don't include a reseller's markup. You own your environment — so if you keep working with us, it's because you want to, not because you have to.

Standing options

Ongoing help, on your terms

Ongoing services that sit alongside the core path. Which one fits depends on whether you have someone in-house running your IT day to day.

We run it

IT Concierge

For businesses with no internal IT person.

An ongoing fractional IT resource. We handle the day-to-day — support, onboarding, patching, monitoring, projects. Real IT coverage without hiring full-time.

Still not an MSP: fractional, not full-scope. We sell you nothing, and you're never in the dark — your environment, your documentation, your decisions.

You run it

Advisory Retainer

For businesses with someone in-house.

Your person handles the day-to-day. We're on call for what's above their level — security decisions, architecture, vendor negotiations, incidents.

Leadership, not labor: you're paying for judgment when it matters, not for ticket volume.

Either way

Annual Re-Review

For every client, every renewal cycle.

Scope creeps and spend drifts over a year. We re-check your MSP relationship before each renewal to keep it honest.

Your MSP won't do this: they have no incentive to tell you you're overpaying them. We're paid to check exactly that.

The framework behind it

What your team can own — and what shouldn't move

After a proper setup, most day-to-day IT can be handled by an existing staff member against clear runbooks — no new hire needed. We sort every function into three tiers. This is a map of where work should sit — not a pitch for who should do it. Filling each slot is your decision.

Tier 1 · Bring in-house

Routine, runbook-driven work. Roughly 3–6 hrs/week for a 40–80 person company — absorbable by existing staff, no new hire.

  • Patch and RMM dashboard monitoring
  • Backup job monitoring
  • Phishing simulation and awareness campaigns
  • Basic help desk — password resets, lockouts, printers
  • Onboarding and offboarding execution
  • License and mailbox administration
  • Asset inventory and vendor renewal tracking
  • Documentation upkeep

Tier 2 · Co-managed

Your team watches it day to day, with a specialist behind them for the judgment calls. That specialist could be your current MSP, a different one, or us — your choice.

  • Network and firewall monitoring — you watch, we make the changes
  • Access reviews and privilege audits
  • Conditional access exceptions against a documented policy
  • Device compliance monitoring and remediation
  • Escalations that exceed the runbook
  • Evaluating new software or tools before you buy
  • Vendor contract renewals and negotiation support
  • Quarterly security posture review
  • Cyber insurance questionnaires and attestations

Tier 3 · Stays specialized

Speed-critical or high-consequence. This should stay with a specialist — whether that's your MSP, a dedicated security provider, or us. We'll tell you plainly what shouldn't move in-house.

  • EDR alert triage and 24/7 threat monitoring
  • Active incident response and breach coordination
  • Disaster recovery execution
  • Security architecture and policy design
  • Identity and access architecture
  • Forensics, legal, and insurance coordination after an incident

Ransomware moves in minutes. A part-time internal person checking a dashboard "when they get to it" is a real gap — and many cyber insurance policies now require 24/7 monitoring as a condition of coverage.

The review finds where your spend sits across these tiers. Most of the savings come from Tier 1 — an MSP charges premium, all-inclusive rates for routine work your own staff can handle in a few hours a week. Stop paying for that, and the numbers move fast.

One thing worth knowing up front

Not every MSP will work this way. Some are all-or-nothing — their pricing model depends on managing your full stack, and they won't support a co-managed arrangement where your team owns Tier 1 and 2.

If that's your provider, that itself is a finding. It doesn't mean you're stuck; it means your MSP's model doesn't fit your business — and there are plenty of providers who do work co-managed. Knowing that is exactly the point.

Start with a Review.

Everything begins with an honest, unbiased look at what you have today. No obligation to go further.

Request a Review