This is a real engagement — real contract, real numbers — showing what a VeriTech-style Review, Refine, and Rebuild actually produces.
The business had one internal IT role and a fully managed MSP contract covering help desk, monitoring, patching, RMM, email security, and endpoint protection — priced and structured as if no internal IT capability existed at all.
That one internal role was the hinge the entire review turned on. Even without it, the honest recommendation wouldn't have been to simply shop for a cheaper MSP — it would have been to reduce MSP dependency by identifying and training an internal champion to absorb part of the day-to-day, paired with right-sizing the MSP's scope and bridging the rest directly through IT Concierge. With the internal role already in place here, the real question became: which parts of this contract does that role need the MSP for at all?
An unbiased audit of the existing MSP relationship — what the contract covered, what the business actually needed, and where the two didn't match.
Seven dimensions every MSP relationship can be measured against — regardless of provider, industry, or contract size.
The existing IT role had the capacity — and, with training, the platform depth — to run day-to-day identity, device, and endpoint management directly. The MSP contract assumed none of that capacity existed.
Identity and endpoint management ran through both the MSP's stack and separate standalone tools — including a dedicated identity provider layered on top of capability Microsoft 365 already licensed. Four separate management tools were doing work one platform could consolidate.
RMM, patch management, endpoint monitoring, and EDR — the bulk of the MSP's recurring bill — were functions a trained internal role could own directly.
A legacy phone platform was still in place alongside Microsoft 365 licensing that already included the capability to replace it. Licensing itself was being resold through the MSP — meaning every new hire or seat change ran through an MSP request instead of being provisioned directly. License tiers across the user base also hadn't been reconciled against actual usage.
The relationship had run for years on renewal-by-default. Nothing in the contract had been re-evaluated against what the business actually needed at its current size and internal capacity.
The physical domain controller and file server were both nearing end of life. The MSP's next recommendation would have been a new physical server, new VMware licensing, and folding the replacement into the monthly maintenance agreement — all to keep running services Microsoft 365 already provided at no additional cost.
With the review's findings in hand, the internal role took over what it could reasonably run directly, and the subscriptions and tools that weren't earning their keep were cut.
The remaining piece was infrastructure: an aging on-prem server nearing a forced replacement, retired in favor of the cloud-native platform already included in the business's Microsoft 365 licensing.
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Every figure below comes straight from the signed contract and internal spend records. Add up the line items and you'll land on the same total we did.
MSP relationship
| MSP full managed contract (last signed rate) | $58,453.08/yr |
| Less: M365 licensing — continues at comparable cost through a direct CSP, not counted as savings | −$19,350.00/yr |
| Less: MSP relationship, right-sized to backup-only | −$8,262.00/yr |
| Cut from the MSP relationship alone | $30,841.08/yr |
Environment optimization
| Legacy phone system consolidated onto Microsoft Teams Phone (net of new cost) | $11,762.68/yr |
| Device management and remote-support tools consolidated into a single platform | $7,530.00/yr |
| Redundant identity and access management tools eliminated | $17,208.00/yr |
| General software subscription cleanup | $911.00/yr |
| Less: new unified management platform subscription (added cost) | −$4,382.00/yr |
| Environment optimization subtotal | $33,029.68/yr |
Infrastructure
| Retiring the on-prem server before a forced replacement — avoided being locked into a new VMware subscription (minimum core commitment applies regardless of server size) | $3,600.00/yr |
| Total net annual savings | $30,841.08 + $33,029.68 + $3,600.00 | $67,470.76/yr |
On top of the annual figure, retiring the server also avoided a one-time capital cost of ~$9,500 — the new physical server, Windows Server licensing, and MSP labor a replacement project would have required.
A renewal at the full managed rate was never signed — the business right-sized before it came to that. The contract figure above is the last signed rate, used here as a conservative baseline; a real renewal would likely have priced higher, meaning these savings understate the real number rather than inflate it. M365 licensing is treated as a wash throughout, since the same cost continues today through a direct CSP rather than disappearing.
No internal IT person to train? This model depends on having someone in-house to hand capability to. If that role doesn't exist yet, IT Concierge is built to be that person on a fractional basis — same right-sizing outcome, without requiring a new hire first.
A flat-fee, unbiased review of your MSP relationship — the same format shown above, built around your environment.
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